Delivery & Returns
Product turnaround time
Sterling Silver jewellery - approx 4-6 weeks from finalising order
Frames - approx 12 weeks providing design has been finalised and photo(s) to be included has been received.
Please note these are approximates - school holidays etc may affect turnaround times but I will endevour to keep you informed if this is the case.
Returns and Refunds - Stone Impressions
If your impressions have been taken, regretfully you will be unable to cancel your order. Certain amendments can be made depending on the stage we are at with your keepsake.
All our products are made by hand, in this complex process certain aspects are out of our control. Should your impressions not meet our high standards please get in touch within 7 days of receipt to discuss and rectify where possible.
If it is mutually agreed that your finished keepsake is not of suitable quality it may be returned for a replacement within 30 days from delivery.
Returns and Refunds - BESPOKE JEWELLERY
If we have already started working on your jewellery, regretfully you will be unable to cancel your order. Certain amendments can be made depending on the stage we are at with your keepsake.
With any pieces of jewellery, links can be opened or broken if not treated with care. Please check your jewellery when you receive it and contact us within 7 days if there is a fault. We can not be held responsible should you lose or break your item.
Our pieces are truly made by hand and heart and hope you will be delighted with your purchases from us. We do work with you to totally customise your items and will help you with your decisions when asked. We can not accecpt returns on our bespoke customised orders. If we have made an error with your order this would be the only exception and in this instance please contact us within 7 days of receiving your jewellery.
Please ensure all details and spelling is correct at the time of placing your order and that you are happy with the impressions you are sending back to us as we do not make any enhancements or adjustments to impressions supplied what you see is what you will recieve set in to silver.
Please be aware that adding anything to your existing bracelet or necklace other than the brands own beads/charms may void any relevant warranty this is done at your own risk
Your statutory rights remain intact at all times. Distance Selling.
By law customers have the right to withdraw from the sale within 7 working days after the items are delivered. This however does not include bespoke and personalised items that are made to order.