Delivery & Returns

Postage Charges - UK Mainland

 

Once you have chosen your desired keepsake and purchased online we will send out your kit as detailed below.  Postage is  £8.95 for UK delivery and includes mailing out your relevant impression kit by first class post, and returning your jewellery to you by Special Delivery which is an insured for service.

If you do not need a kit to take impressions, ie. you already have impressions you wish to use such as hand/foot/pawprints or drawings and doodles or are a repeat customer and we have your impressions already simply contact us to send your impressions by email or post.

 

Shipping of Kits & Delivery

 

We aim to post any impression kits ordered within 48 hours of your order & payment by Royal Mail first class delivery - If you need your jewellery in a hurray please contact us prior to purchasing to make sure we can create your keepsakes in time.  

 

Isle of Man

 

Being local to us on the Isle of Man, you can choose to come and view the range and have your appointment with us in Douglas, a home visit additional £10 will be charged for home visits on your order total, visit us in-store across the Island or at one of our events, or you may choose to take your own impressions and order a kit online and send your impressions back to us to create.

 

Product Delivery Time Scale

 

We aim to complete your order as soon as we can, generally within 4 weeks from receving impressions back to us - for our Silver Jewellery range - 22ct Gold Plating may take a little longer.

Or approx 8 weeks for our *stone impressions. If you need your keepsake sooner, for a special occasion please contact us and we can let you know if it can be done for you.  

*If you delay your frame due to not having a suitable photo or layout is not decided this will push back your delivery time and it will still be around 8 weeks from when the frame is ordered due to it being custom made to your specific requirements.

 

Returns and Refunds - Stone Impressions 

If your impressions have been taken, regretfully you will be unable to cancel your order if you need to arrange a payment plan this can be arranged.  Certain amendments can be made depending on the stage we are at with your keepsake.  We are very proud of the quality that we produce for each and every keepsake and are confident that you will be delighted with your purchase from Little Hands, Little Feet.

 

All our products are made by hand, in this complex process certain aspects are out of our control.  Should your impressions not meet our high standards we will reprint and re take the impression to ensure we get the highest possible quality, for each and every keepsake.  All items are hand delivered, please feel free to discuss any concerns you have at the time of delivery or within 7 days - should you not be totally happy, as it’s our priority for 100% customer satisfaction.

 

If it is agreed that your finished keepsake is not of suitable quality it may be returned for a replacement within 30 days from delivery.  Where possible please contact us by email or telephone within 24 hours of receipt of your keepsake. 

 

With all of our stone impressions we offer you the opportunity to have a free adjustment if you wish to over time - Our lives change and if you decide over time you would like to have more finish applied - Extra Gold / Silver or Natural to the the impressions don't hesitate to email us to arrange to drop your keepsake off. We will send out an email once a year offering this as part of our customer serivces.

 

Returns and Refunds - BESPOKE JEWELLERY

If for any reason you wish to cancel your order prior to us sending out your impression kits please contact us asap, we aim to dispatch kits within 48 hours of payment.  If you do cancel we will refund your monies paid by the same method of payment and within 7 days.  

 

If kits have already been dispatched we are sorry but an admin fee will be charged of £5 and we ask for you to return the kits to us  - If you do not return the kits to us £15 will be charged.

 

If we have already started working on your jewellery we are sorry but refunds of such personalised and bespoke items can not be cancelled.  Certain amendments may be possible but it depends on what stage we are at with your order.

 

With any pieces of jewellery, links can be opened or broken if not treated with care.  Please check your jewellery when you receive it and contact us within 7 days if there is a fault.  We can not be held responsible should you lose or break your item.  Should you wish for your jewellery to be soldered permanently on to existing jewellery or simply a soldered jump ring please let us know and we will advise of addtional costs for soldering.....If you decide after receiving that you wish to have your item soldered you may return your piece to us please contact us for costs involved or visit your local jewellers.

 

Our pieces are truly made by hand and heart and hope you will be delighted with your purchases from us.  We do work with you to totally customise your items and will help you with your decisions when asked.  We can not accecpt returns on our bespoke customised orders.  If we have made an error with your order this would be the only excption and in this instance please contact us within 7 days of receiving your jewellery.  

 

Please ensure all details and spelling is correct at the time of placing your order and that you are happy with the impressions you are sending back to us as we do not make any enhancements or adjustments to impressions supplied what you see is what you will recieve set in to silver.

Please take a moment to read FAQ section for your chosen keepsake as there maybe additional information that you may find useful before ordering  your keepsake, especially with regards to the finger prints and how much detail to expect.  As all of our pieces are original prints taken from yourselves no enhancements can be done.  Some babies do not have defined prints others do and the same in an older child there is no set age or guarantee when the definition will be greater.  For this reason you can have your babies prints taken at any age and the result could be more of a little dimple impression than an actual print - but still just as cute!

 

Personally for me, our little girl did not have defined prints with swirls and whirls until over the age of 2, but some babies at only 2 weeks old have had fantastic fingerprints!

 

Please be aware that adding anything to your existing bracelet or necklace other than the brands own beads/charms may void any relevant warranty this is done at your own risk

 

Your statutory rights remain intact at all times. Distance Selling.  

By law customers have the right to withdraw from the sale within 7 working days after the items are delivered.  This however does not include bespoke and personalised items that are made to order.