FAQ

How long is the appointment?

 Please allow up to 30 minutes for your full consultation including design process & impression taking.

 

Where are the appointments?

 

Appointments are held at my studio within Riley's Garden Centre. Full directions will be given when making your appointment. 

 

Payment Information

 

Payment in full is required at your appointment this can be by cash, bank transfer, PayPal or card via SumUp

  

How much detail will be on my keepsake?

 As all of our pieces are original prints taken from yourselves no enhancements will be made.  

N.B for fingerprint jewellery 

• Some babies do not have defined prints until they are well over a year old - there is no set age or guarantee when the definition will be greater as we are all different and unique.  For this reason you can have your little one's prints taken at any age and the result could be more of a dimple impression than a print - but still just as cute! 
• Adults - our age, occupation, lifestyle & health can affect the definition of our prints. Some become very shallow so the finished pieces may show wrinkles and dimples more than what you may expect as a typical fingerprint. Whatever the outcome, the jewellery is made using a casting of your actual print - whatever mark or impression is made is just as special!

 

Do adult fingerprints have to go on a larger size charm / pendant?

 

 No, if you choose a charm or small pendant, I will use the clearest section of the fingerprint. 

 

What are the age limits?

 

There are none! Impressions for framed castings and/or jewellery can be taken at any age.  

 

Can my jewellery be further personalised by writing such as a name?

 

All pieces can be personalised one side and is included in the price, it does depend on the size you choose and how long the name or message is where the positioning would be best

Handwriting can be also engraved - we can discuss at your appointment should you wish to have this option

  

I already have an ink impression can you use this?

 

For jewellery, yes absolutely! If you'd like me to check whether your print is clear enough, please pop me a message on Facebook/Instagram/WhatsApp or send via email/website upload

 

 

When will my keepsake be ready?

 Frames : Approx 12 weeks from date design is finalised. If photo's to be included are provided close to or after the 12 week mark, there may be additional delay.

Jewellery : Approx 4-6 weeks from date design is finalised

Please note that these timescales are approximates and school holidays etc. may affect them. I will update you as soon as possible if this is the case for your keepsake. Please let me know during the appointment if it is to be gifted and required for a particular date and I will guarantee where possible.

 

Do I need to bring anything else with me?

 

If your little one might need some extra comfort or distraction, please bring along their favourite toy or snack. But otherwise, nothing needed 

 

Can I take photo’s of the impressions being taken? 

 

Of course! However, the priority for me is to obtain the best impressions that I can at your appointment, so if the photography is too distracting it may not be possible - your understanding and help at your session to obtain the best possible impressions is much appreciated   

 

If you have any other questions, please don’t hesitate to contact me!

 

Love, Catherine xx